License Limits

A self-hosted Enterprise license has two capacity numbers: users and sites. The quantities are on your license key. Published tier ceilings are on the Self-Hosted pricing page. This page explains how those numbers are counted.

The host license is invalid when registered users exceed the user quantity, or sites exceed the site quantity. Matching the limit exactly is allowed.

How users are countedCopy Anchor Link

Every registered account counts, whether or not that person has ever connected a device or is online right now.

The count is one row per account on the server, across every organization. A person who belongs to more than one organization counts once. Server admin accounts count, because they are accounts on the server.

Accounts that have never registered a device or logged in still count. Archiving or blocking a device does not remove the account.

What does not count as a userCopy Anchor Link

• Machine clients authenticate with an ID and secret and are not tied to a user account. They do not count.
• Person clients (devices) do not count on their own. The account they belong to is what counts, even if that account has several devices.
• Concurrent sessions are not checked against the license.

How sites are countedCopy Anchor Link

Every site on the server counts, across every organization.

Where to see the numbersCopy Anchor Link

• Server Admin, Users (/admin/users): the flattened account list for the whole server, not per organization.
• Server Admin, License (/admin/license): usage against the key, shown as used users out of the licensed maximum, and the same for sites.

More than one key on the same serverCopy Anchor Link

Each Pangolin server (one database) needs its own license. You cannot share one key across servers.

You can activate more than one key on the same server. User quantities add together, and site quantities add together. The host uses the highest tier among the valid keys.

A personal-use key does not add capacity when a paid key is also active on that server. The personal key is ignored for the totals.

When you are over the limitCopy Anchor Link

The key itself can still say valid. The host shows Unlicensed, and a red banner sits along the bottom of the dashboard:

Invalid or expired license keys detected. Follow license terms to continue using all features.

Enterprise features that need a valid license stay unavailable until you are back within the quantities on the key, and a license left over the limit can be revoked.

Delete accounts or sites until you are at or under the licensed quantity, or add capacity with a higher tier or another key on the same server. See Commercial use.